Returns & Refund Policy

Return and Refund Policy

At Retractable-fly-screens.com.au, we strive to ensure you are completely satisfied with your purchase. Please review our standardized return guidelines below:


1. Change of Mind Returns

We offer a 7-day return window (refund, exchange, or store credit) starting from the date of delivery or collection. Please note the following conditions:

  • Restocking Fee: A 10% restocking fee applies to all change-of-mind returns.

  • Shipping Costs: The customer is responsible for all return postage and freight costs.

  • Original Condition: Items must be returned in original, undamaged packaging and must be in a 100% resalable condition.

2. Custom "Cut-to-Size" Products

Any screens modified or cut to size by Retractable-fly-screens.com.au are strictly non-refundable.

  • Exception: Returns are only accepted if the product was cut incorrectly by our team relative to your provided specifications.

  • Measurement Responsibility: It is the customer's sole responsibility to provide accurate measurements to ensure proper fit and functionality.

3. Usage and Modifications

To be eligible for a return, goods must be in their original state. Retractable-fly-screens.com.au will not accept returns, refunds, or exchanges if:

  • The product has been drilled into, altered, or modified by the customer.

  • Installation has been attempted or completed.

  • The product shows signs of wear, damage, or defects incurred while in the customer's possession.

Important: Please inspect all goods thoroughly for defects or damage prior to installation. Once installation begins, the product is no longer eligible for return.

4. Non-Refundable Fees

  • Delivery Fees: Shipping and delivery charges are non-refundable once the service has been fulfilled (i.e., the goods have been delivered to your address).

5. Order Cancellation

Retractable-fly-screens.com.au reserves the right to cancel any order at our discretion. In the event of a cancellation:

  • The customer will be notified promptly.

  • A full refund of any payments made will be processed immediately.


Summary Table

Return Reason Eligibility Period Fees / Conditions
Change of Mind 7 Days 10% Restocking Fee + Return Postage
Custom Cut Screens Non-Refundable Unless error made by factory
Installed/Modified Ineligible Items must be in original condition
Damaged on Arrival Before Installation Must report prior to any assembly