Installation Policy
At Retractable-fly-screens.com.au, our mission is to provide high-quality, factory-direct custom products at industry-leading prices. To maintain these competitive rates, please note that installation services are not included in the purchase price.
Please review our installation guidelines and terms below:
1. Factory-Direct Pricing & Self-Installation
As a specialized online custom-order platform, our products are designed with the DIY-savvy customer in mind.
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Self-Installation: Customers are encouraged to install their screens using our comprehensive Installation Guides available on our website.
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Product Understanding: It is the customer’s responsibility to fully understand the product specifications and installation requirements before purchasing.
2. Professional Installation Options
If you prefer professional assistance rather than a DIY approach, you have the following options:
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Third-Party Installers: You may hire an independent handyman or carpenter to complete the work.
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Installer Directory: For your convenience, Retractable-fly-screens.com.au provides a directory of third-party installation companies across most regions.
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Direct Inquiry: You are welcome to contact us for recommendations regarding installation services in your local area.
3. Service Limitations & Liability
Please be advised of the following regarding third-party installations:
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Contractual Agreement: Any agreement for installation is strictly between the customer and the third-party installer. Retractable-fly-screens.com.au is not liable for the conduct, workmanship, or pricing of external contractors.
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Warranty Exclusions: Our product warranty covers manufacturing defects only. We do not offer a "Labor Warranty," and we are not responsible for damage caused by incorrect installation, misuse, or modifications made by the customer or a third-party technician.
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Call-Out Fees: Since we do not provide in-house installation, any requests for on-site technical assessments may be subject to a call-out fee or referred back to your original installer.
4. Pre-Installation Inspection
Important: Regardless of who performs the installation, you must inspect your custom screens for any defects or transit damage before mounting or drilling begins. Retractable-fly-screens.com.au cannot accept returns or provide refunds once a product has been installed or modified.
Installation Support Summary
| Resource | Availability | Responsibility |
| DIY Installation Guides | Available Online | Customer |
| Installer Phone Directory | Available for most areas | Third-Party Provider |
| Technical Product Support | Via Email/Phone | Retractable-fly-screens.com.au |
| Installation Labor Costs | Not Included | Customer |
