Installation Policy

At Retractable-fly-screens.com.au, our mission is to provide high-quality, factory-direct custom products at industry-leading prices. To maintain these competitive rates, please note that installation services are not included in the purchase price.

Please review our installation guidelines and terms below:


1. Factory-Direct Pricing & Self-Installation

As a specialized online custom-order platform, our products are designed with the DIY-savvy customer in mind.

  • Self-Installation: Customers are encouraged to install their screens using our comprehensive Installation Guides available on our website.

  • Product Understanding: It is the customer’s responsibility to fully understand the product specifications and installation requirements before purchasing.

2. Professional Installation Options

If you prefer professional assistance rather than a DIY approach, you have the following options:

  • Third-Party Installers: You may hire an independent handyman or carpenter to complete the work.

  • Installer Directory: For your convenience, Retractable-fly-screens.com.au provides a directory of third-party installation companies across most regions.

  • Direct Inquiry: You are welcome to contact us for recommendations regarding installation services in your local area.

3. Service Limitations & Liability

Please be advised of the following regarding third-party installations:

  • Contractual Agreement: Any agreement for installation is strictly between the customer and the third-party installer. Retractable-fly-screens.com.au is not liable for the conduct, workmanship, or pricing of external contractors.

  • Warranty Exclusions: Our product warranty covers manufacturing defects only. We do not offer a "Labor Warranty," and we are not responsible for damage caused by incorrect installation, misuse, or modifications made by the customer or a third-party technician.

  • Call-Out Fees: Since we do not provide in-house installation, any requests for on-site technical assessments may be subject to a call-out fee or referred back to your original installer.

4. Pre-Installation Inspection

Important: Regardless of who performs the installation, you must inspect your custom screens for any defects or transit damage before mounting or drilling begins. Retractable-fly-screens.com.au cannot accept returns or provide refunds once a product has been installed or modified.


Installation Support Summary

Resource Availability Responsibility
DIY Installation Guides Available Online Customer
Installer Phone Directory Available for most areas Third-Party Provider
Technical Product Support Via Email/Phone Retractable-fly-screens.com.au
Installation Labor Costs Not Included Customer